Shipping policy

Effective Date: 27-09-2025 

At Falcon Dental, we aim to deliver your dental instruments quickly, safely, and reliably. This Shipping Policy explains how we process and ship orders placed through our online store.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Custom or bulk orders may require additional processing time (we will notify you if applicable).

  • Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Methods & Delivery Times

We offer domestic and international shipping through trusted courier partners.

  • Domestic Orders (within [your country]): Estimated delivery 3–7 business days.

  • International Orders: Estimated delivery 7–21 business days, depending on destination and customs clearance.

⚠️ Delivery times are estimates and may vary due to courier delays, customs inspections, or unforeseen events.

3. Shipping Rates

  • Shipping charges are calculated at checkout based on order weight, size, and destination.

  • Occasionally, we may offer free shipping promotions (details will be displayed on the store).

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your package using the courier’s online tracking system.

5. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to import duties, taxes, and customs fees.

  • These charges are the responsibility of the customer and vary by country.

  • We recommend checking with your local customs office for more information before placing an order.

6. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product.

  • We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.

  • If a package is lost in transit, we will assist in contacting the courier to resolve the issue.

7. PO Boxes & Restricted Addresses

  • We do not ship to P.O. boxes or restricted addresses in some regions.

  • Please provide a complete street address for smooth delivery.

8. Contact Us

If you have any questions about our Shipping Policy or your order, please reach out:

📧 Email: falconsurgical39@gmail.com
📞 Phone: : +92 321 6565653

🏢 Address: 80 Hawthorne Road, Bootle, L20 9JX, United Kingdom